1.How do I join? You may complete the application on-line here.
2.How much profit will I make? All of our gifts offer a 30% if you use our MSRP or you can increase the price to accommodate your market niche.
3.How can I see what your prices are? Our prices are on our retail site http://www.gourmetshoppingnetwork.com
4.Do I have to use your MSRP? No, we simply offer you a MSRP. You may charge any price you feel necessary.
5.Why should I choose DSGN over another company? Simply put, because we are the best and we are the manufacturer. We have been offering drop shipping of gift baskets for over 15 years in the gift basket industry. You may see other companies that offer the same types of programs but not one of them will come close to our vast gift selection or great customer service. If that is not enough to convince you here are a few more reasons:
a.We will never contact your customer in an attempt to steal them from you. Many drop shippers will either email, call or send their own catalogs in the shipments so the customer calls them to reorder---not you. You loose when that happens and so do we.
b.We will not show prices right on our site for your customers to see. Many of the drop shippers in this industry show the wholesale prices right on their site or even sell retail on their sites. We do not feel this is to your benefit.
c.We offer an honest 30% profit margin. Some other drop shippers may promise you more and so could we. But we do not want to over price our gifts. Realistically you want to make money and so do we. Between the two of us we have a fair mark up, not an over inflation of the prices to make it look like you will make more. We don't want customers calling you after they receive their gifts and complaining it was not worth the money they spent. Your customers will feel they have gotten a good price on a beautiful gift when they receive our gifts.
d.Drop Ship Gift Network is not a middle-man, club or some kind of association. We are the actual designers, manufacturer and warehouse for our gifts. We are and always have been a family owned and operated business. Each and every single customer matters to us. We build all of our gift baskets (with the exception of fruit) right here in our facility with the freshest components which we receive new shipments of every two weeks.
e.We provide top-notch customer service---REALLY. You can speak to a sales associate Monday through Friday from 9:00 AM PST to 4:00 PM PST each and every week. We want to speak with you and hear your opinion. Your opinion helps us improve our company.
f.We offer the LARGEST selection of any gift basket drop shipper in business today. Our years of creating gift baskets has proven our designs are what customers are looking for. When you buy from us you do not have to deal with 2 or 3 different vendors to have a complete selection of gift baskets.
6.Does your program have any monthly fees or account set up fees? We don't charge recurring fees. We want you to be successful selling our products. We make money when you do.
7.Why do you charge a membership fee? Setting up an account takes time. Usually someone needs to spend some time with a new drop-shipper [more to come]. We have streamlined this process to save costs to you and us. We need to run a profitable business, by charging a fee we cover the costs of merchants that do not sell. Otherwise we would need to pass that cost onto the customers by charging higher prices.
8.Can I cancel my membership if I want to? Because we charge only a one-time fee you simply can stop selling our products on your site anytime you wish.
9.How do I obtain your images? All our images are publicly available online. You are allowed to use them for selling our products (not other vendor's products) on your website only. Also the csv file includes a hyperlink for downloading the images. Coming Soon: Compressed high quality images for re-sizing and print advertisements.
10.Do you offer descriptions for your gifts? Yes. We do offer complete contents and descriptions for each and every one of our gifts. All of our information is available on the site and in a configurable csv (deliminated) format accessible from the “My Account” section.
11.Do you offer a file feed?Yes, we do offer a complete.csv file feed for web developers and web masters who would like to use one. This is also available right on-line once you log into your account.
12.Can you help me build a web site? No, we do not assist in the building of web sites in any way. We are and always have been a gift company.
13.Can you tell me how to market my site and build sales? Again, the answer is no. We We do not assist in the marketing of your web site in any way. We are and always have been a gift company.
However you will find just about anything you may want to know on these pages:
a.http://www.webmonkey.com/
b.http://searchenginewatch.com/
c.http://www.SearchEngineNews.com
d.http://www.sitepronews.com
As with any business, what you get out of the business is directly related to how much time and effort you put into the business. There are no get rich quick answers or opportunities on the Internet as many people would have you believe. Running a web based company is no different than operating a brick and mortar. It takes lots of hard work, hours and hours of dedication and great marketing to be successful. 14.How do I know if a product is out of stock? We will send you emails and updates whenever an item becomes low in inventory. We won't ask you to take time out of your busy schedule and check our site every day for availability issues. We know you are busy and it's our job to keep you informed. 15.What is your return policy? We guarantee timely shipment of the gifts that we have designed (occasionally with substitution of a similar item of equal or greater value). If we have committed an error, we will refund it in full or re-ship it. The shipper (UPS, FedEx...etc) guarantees timely delivery in good condition. We will refund damaged shipments that are shipped on our shipper account. If you elect to ship on your own shipper account, you will be taking responsibility for filing a damage claim with the shipper. We do reserve the right to make substitutions and do find the need too at various times throughout the year. Also, not all packaging may look identical to the products photographed as packaging colors and shapes change quite frequently. With this in mind please be aware that a substitution or variance in flavor, color or packaging does not justify a refund or discount of any kind. We will not refund or reship a gift that is does not meet the customers “expectations”. Customer satisfaction is your responsibility. It is your choice what to offer and what to charge. With that in mind, offering quality gifts is important to us, we offer the same gifts on our retail site and occasionally encounter a dis-satisfied customer.
16.How do I place my orders? · A. Orders may be placed on-line with our on-line order system. This system ensures order receipt and time. It also keeps a history for you along with tracking information. B. You may integrate directly with us where your system communicates with our system. Note there is a cost of five thousand dollars ($5000) to perform such an integration. It is a good option for high volume sites only.
17.How do I know when my order has shipped?Our online order system will automatically send you an order confirmation along with a tracking number when your order ships.
18.How long does it take for an order to ship out? Our order system will provide you with a calender of delivery days. It will quote you a shipping price for that delivery day based on the zipcode (zone) that you are shipping to. We do not deliver on Sundays and do not deliver perishable items that ship over the weekend. The fastest an item can be delivered is the day after it is ordered. Keep in mind that means we must ship the item on the same day that it is ordered. Our system will only accept such an order prior to 9am Pacific Time. If you order after 9am, the calendar will present you with Next-Day pricing for the day after the next day (two days from the order day).
19.How do I know how much to charge my customer for shipping? Ultimately that depends on how your shopping cart functions. Our shopping cart charges by shipper zone(the same method the shippers use to charge us). Many shopping carts charge a flat fee by shipping service. We provide LOTS of different kinds of data about our shipping charges. For each product we provide the per-zone charge per zone, per service. We also provide a mean average of all the zones per service. Additionally we provide a worst-case charge per service (the highest Continental United States price) Keep in mind there are surcharges for Saturday Delivery, Alaska and Hawaii Shipments ($15 is a safe surcharge).
20.Can I cancel an order after it has shipped? No, because our items are perishable, what little is recoverable is worth less than the cost of retreiving it.
21.Do you ship to PO Boxes, APO or FPO addresses? No. Perishable items generally don't survive shipping to APO/FPO addresses. FedEx and UPS don't delivery to PO Boxes (some “PO Boxes” aren't PO Boxes and can be delivered to). We are working on allowing USPS shipments that will ship to PO Boxes.
22.How do your gifts ship?Every gift is wrapped in shrink wrap, topped with a hand made bow and packaged in air pillows. It is then placed in a 100# corrugated box and shipped UPS, Federal Express or USPS depending on where it is being delivered to.
23.Do you ship internationally? Generally not. You cannot order online for an international shipment, we have on occasion shipped non-perishable items to Canada; Such an order takes lots of time and people to manage and we will do it on large orders, but you'll need to call us on the phone.
24.What happens if my gift gets lost or damaged in transit?We will place a claim with the courier. Once the claim has been completed and not before, a refund or reshipment will be offered. Claims typically take 3-5 days to process with the shipping couriers. (Shipments going via USPS do not offer claim service.) All damage claims must be filed in writing via fax or email within 3 business days of the gift being received. NO exceptions. We will not honor damage claims several weeks old under any circumstances.
25.Can I include my business card or catalog with my orders?Yes! We will gladly insert marketing materials you may have in with every order you place with us. This is a free service and we do not charge extra for it.
26.Can I send a card enclosure or message with the gift?Yes! We do include a greeting with every gift. You simply enter the message you would like to be sent with the gift on our order form and we send that with your order. Also, as an added bonus every card enclosure also has your company name, phone number and web site address on it.
27.Will my company name be on the gift?Yes! We will put your company name on the shipping label along with your phone number! Our address will appear in the event the package is returned by UPS as non-deliverable. And do not forget as an added bonus every card enclosure also has your company logo on it.
